WHO WE ARE

TADA (usetada.com) helps businesses to improve sustainability by retaining their customers better. It is an end-to-end customer retention platform that brings together customer data and behavior from online and offline channels to launch and manage a revenue-centric retention program. Established in 2012, present in several countries in Southeast Asia. Our vision is to be the most impactful customer retention platform in the region. TADA has successfully been trusted by and integrated with 400+ Global Companies across fast-growing industries.

WHAT YOU WILL DO

As a Account Director, YOU WILL:

1. Maintain relationship with clients and to identify revenue-generating and marketing opportunities
2. Understand the client’s business environments, strategies, and industry to provide the best solution for their situation
3. Navigate complex issues, both technical and non-technical, and use sound judgment and data to make decisions that are best for clients
4. Analyse clients problem/request and maintain client’s expectation and trust by resolve complaints and provide alternatives & solutions
5. Discover new collaborative opportunity fit into clients’ short-term and long-term development plan
6. Coordinate and monitor tasks to ensure issues are resolved timely and accurately
7. Provide deep product expertise and serve as the subject matter expert for platform use and support

YOU HAVE:

1. Minimum Bachelor's or Graduate's Degree from reputable universities.
2. Strong executive presence; ability to build relationships at different levels of customer organizations, from C level to mid-level managers.
3. Strategic perspective – demonstrated ability to orchestrate deals and long-term plans that align with a beneficial client strategy.
4. Company and client expertise with value focused solution sales and support
5. Demonstrated and successful ability to navigate complex customers issues
6. Ability to develop and maintain positive relationships in a matrixed environment
7. Prior consulting experience is an advantage

WHAT WE OFFER

• An attractive remuneration packages
• Best in class employee flexible benefit programs
• A high degree of autonomy and freedom of creativity in a welcoming environment
• Sabbatical program of 15 days blocked leaves every 3 years of your tenure with us to recharge as we know that working long term in a company might be taxing
• We aim to create an entrepreneur out of our team, where we are committed to supporting learning and development aspirations within and outside of our organization

OUR VALUES

1. Think and Act Like an Owner
2. Be Helpful
3. Be Open, Honest, and Constructive.
4. Growth Mindset
5. Do What You Say You Will do